Refund policy

Return and Refund Policy

KNIGHTZ Clothing Brand

Thank you for shopping with KNIGHTZ Clothing Brand. We take pride in the quality of every piece we put out, and we want you to be confident in what you receive. Please read our return and refund terms carefully before making a purchase.

Return and Exchange Window

Items may be returned or exchanged within 5 days from the date of purchase. Any request made after this 5-day window will not be accepted, no exceptions.

Condition of Returned Items

To qualify for a return or exchange:

  • The original tag must still be attached to the item. Items returned without the tag intact will be rejected immediately.
  • The item must be unworn, unwashed, and free of stains, odours, or any signs of use.
  • The item must be returned in its original packaging where applicable.

Valid Reasons for Return or Refund

We do not accept returns based on change of mind. A return or refund will only be processed when there is a solid, verifiable reason, such as:

  • The item received is materially different from what was advertised (wrong colour, wrong design, wrong size sent, wrong product entirely).
  • The item arrived with a manufacturing defect (torn seams, faulty stitching, print damage, etc.).

Proof Requirement

The customer must provide clear proof that the item received does not match what was advertised. Acceptable proof includes:

  • Clear, well-lit photos of the item received.
  • A short video showing the defect or the difference from the product listing.
  • The original receipt or order confirmation.

Without proof, the return or refund request will not be entertained.

Refund Process

Once your return is received and inspected:

  • If approved, a refund will be issued through your original method of payment, or you may opt for an exchange of equal value.
  • Refunds typically reflect within 5–10 working days, depending on your bank.
  • Delivery and shipping fees are non-refundable, except in cases where KNIGHTZ Clothing Brand is at fault.

Non-Returnable Items

The following cannot be returned or refunded under any circumstance:

  • Items bought during sales, promotions, or clearance.
  • Customised or made-to-order pieces.
  • Innerwear, socks, and accessories (for hygiene reasons).

Contact

For all return and refund requests, reach out to KNIGHTZ Clothing Brand through our official customer support channel within the 5-day window. Please include your order number, photos/videos, and a brief description of the issue.

KNIGHTZ Clothing Brand reserves the right to refuse any return that does not meet the conditions stated above.